Resident Experience Coordinator — Nights

Unite Group; Sheffield; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Performance-related bonus paid twice a

25 days annual leave + bank holidays

Pension scheme

Life assurance

Share save scheme

Volunteer day

Discounts

Job summary

Unite Group, delivering Homes for Success through Unite Students, is looking for an Operations Assistant-Nights in Sheffield. You’ll be the friendly face in the building, welcoming residents and visitors, handling enquiries and contributing to a safe, well-run environment.

In this varied, people-focused role you’ll support check-ins and viewings, respond to issues, deliver great resident experiences, assist with bookings and events, and help maintain high property standards across communal areas.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Ability to deliver great customer experiences and engage with people.
• Strong communication and problem-solving skills.
• Proactive, organized and able to work in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Communication

Problem solving

Teamwork

Job description

Unite Group, delivering Homes for Success through Unite Students, is looking for an Operations Assistant-Nights in Sheffield. You’ll be the friendly face in the building, welcoming residents and visitors, handling enquiries and contributing to a safe, well-run environment.

In this varied, people-focused role you’ll support check-ins and viewings, respond to issues, deliver great resident experiences, assist with bookings and events, and help maintain high property standards across communal areas.