Resident Experience Coordinator - Student Housing

Unite Students; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Bonus twice a year

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save scheme

Family leave

Health Cash Plan

Employee Assistance Programme

Volunteering day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to support residents and visitors in Exeter, creating a welcoming, safe and engaging environment. You will be the friendly face of the building, handling enquiries, check-ins, viewings and day-to-day operations to deliver a great resident experience.

This role emphasizes customer service in a student accommodation setting, coordination of bookings and events, and collaboration with colleagues to maintain high property standards and a vibrant

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy environment.
• Confident handling enquiries and resident requests.
• Team player with willingness to support colleagues.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, raising requests for resolution and ensuring safety

Skills

Customer service

Communication

Problem solving

Team player

Organised

Job description

Unite Group is seeking an Operations Assistant to support residents and visitors in Exeter, creating a welcoming, safe and engaging environment. You will be the friendly face of the building, handling enquiries, check-ins, viewings and day-to-day operations to deliver a great resident experience.

This role emphasizes customer service in a student accommodation setting, coordination of bookings and events, and collaboration with colleagues to maintain high property standards and a vibrant