Resident Experience Lead (Nights) - Student Housing

Unite Group; Coventry; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays

Pension scheme 4–11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteer day

Retail and hospitality discounts

Job summary

Unite Group is seeking an Operations Assistant (Nights) for Unite Students in Coventry to welcome residents, answer enquiries and help ensure the building runs smoothly overnight. You will handle check-ins, viewings and day-to-day support, while delivering great customer experiences and maintaining safety and cleanliness.

The role offers a chance to contribute to a vibrant student community. Join a values-led employer that rewards initiative, offers a bonus scheme and a range of benefits to

Qualifications

• Experience in customer service, hospitality, retail or residential environments.
• Enjoy delivering great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organized and comfortable working in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.
• Team player and supportive of colleagues.
• Experience in student accommodation or residential environments is beneficial but not essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Retail

Residential environment

Job description

Unite Group is seeking an Operations Assistant (Nights) for Unite Students in Coventry to welcome residents, answer enquiries and help ensure the building runs smoothly overnight. You will handle check-ins, viewings and day-to-day support, while delivering great customer experiences and maintaining safety and cleanliness.

The role offers a chance to contribute to a vibrant student community. Join a values-led employer that rewards initiative, offers a bonus scheme and a range of benefits to