Resident Experience Coordinator

Unite Group; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus scheme

25 days annual leave

Pension scheme

Life assurance

Share save scheme

Valued learning & development

Medicash

Employee Assistance Programme

Volunteering day

Discounts

Job summary

Unite Group in Liverpool seeks an Operations Assistant to create a welcoming, safe and engaging environment for residents and visitors. You will be the friendly face of the building, supporting residents, responding to enquiries and helping ensure smooth day-to-day operations.

This role is people-focused with no two days the same, contributing to a vibrant student community. The position supports check-ins, viewings and events, and requires proactive, organised teamwork in a busy environment.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Communication

Problem solving

Teamwork

Proactivity

Job description

Unite Group in Liverpool seeks an Operations Assistant to create a welcoming, safe and engaging environment for residents and visitors. You will be the friendly face of the building, supporting residents, responding to enquiries and helping ensure smooth day-to-day operations.

This role is people-focused with no two days the same, contributing to a vibrant student community. The position supports check-ins, viewings and events, and requires proactive, organised teamwork in a busy environment.