Resident Services Associate - Student Housing

Unite Students; Liverpool; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme 4–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteering day

Retail and hospitality discounts

Learning and development programmes

Job summary

Unite Group is hiring an Operations Assistant to welcome residents, handle enquiries, and help run day-to-day operations across Unite Students or Hello Student properties in Liverpool.

You will support check-ins, viewings, maintenance requests, safety checks, and events, delivering excellent customer experiences in a busy student community. Previous hospitality or retail experience is valued.

Qualifications

• Experience in customer service, hospitality, retail, or residential environments.
• Strong communication and problem-solving skills.
• Proactive, organised and able to work in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Team player with the ability to support colleagues.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality experience

Retail experience

Communications skills

Problem solving

Team player

Proactive

Job description

Unite Group is hiring an Operations Assistant to welcome residents, handle enquiries, and help run day-to-day operations across Unite Students or Hello Student properties in Liverpool.

You will support check-ins, viewings, maintenance requests, safety checks, and events, delivering excellent customer experiences in a busy student community. Previous hospitality or retail experience is valued.