Community & Resident Experience Associate

Unite Students; City of Edinburgh; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Performance bonus

25 days leave

Pension

Life assurance

Share save

Enhanced family leave

Medicash

EAP

Volunteering day

Discounts

Descripción de la vacante

Unite Group, delivering Homes for Success through Unite Students and Hello Student, is seeking a Student Experience Team Member to welcome residents and visitors and keep the building safe and engaging. You’ll handle check-ins, viewings, enquiries and day-to-day tasks, helping drive occupancy and foster a vibrant student community.

Strong communication and a customer-service mindset are essential. This is a busy, people-focused role where teamwork, initiative and a proactive approach are valued,

Formación

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy delivering great customer experiences.
• Strong communication and problem-solving skills.
• Be proactive, organised and comfortable in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Enjoy working as part of a team and supporting colleagues.

Responsabilidades

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Conocimientos

Customer service

Communication

Problem solving

Organised

Team player

Descripción del empleo

Unite Group, delivering Homes for Success through Unite Students and Hello Student, is seeking a Student Experience Team Member to welcome residents and visitors and keep the building safe and engaging. You’ll handle check-ins, viewings, enquiries and day-to-day tasks, helping drive occupancy and foster a vibrant student community.

Strong communication and a customer-service mindset are essential. This is a busy, people-focused role where teamwork, initiative and a proactive approach are valued,