Resident Empowerment Officer

London Borough of Hillingdon; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in Greater London seeks an enthusiastic individual for a full-time role in the Resident Empowerment Team. This position involves delivering strategic engagement activities, supporting consultations, and working with diverse communities to ensure their views drive service improvement. Ideal candidates will have experience in community engagement within local authorities, possess strong communication skills, and be able to work independently as well as collaboratively within a team.

Benefits

Flexible Working Hours

Generous Holiday Entitlement

Local Government Pension Scheme

Mental Health Support and Counselling Services

Travel Support

Qualifications

• Experience in delivering community engagement activities.
• Experience in a local authority or public-facing organization.
• Creativity and enthusiasm in working with community groups.

Responsibilities

• Deliver strategic engagement activities for service improvement.
• Support statutory consultations and community forums.
• Develop and coordinate a landlord-wide improvement plan.

Skills

Strong communication skills

Ability to engage with diverse communities

Able to work independently

Team player

Job description

About the role

This is a full-time opportunity in our Resident Empowerment Team.

Your role will be to work with the team to deliver a variety of strategic engagement activities across the full range of council services to drive service improvement, strategy and business planning by ensuring residents views are at the heart of everything we do.

You will support the delivery of statutory consultations as well as planning and facilitating diverse community forums and assemblies.

You will support the development, coordination and review of a landlord wide improvement plan to address Social Housing Regulatory compliance.

You will provide support for community groups and residents association to empower them to be independent and well managed.

About the Person

We are looking for an enthusiastic and creative individual with experience of delivering community engagement activities in a similar role in a local authority or other public facing organisations.

You will have strong communication skills and proven ability to walk with a diverse range of communities.

We are looking for someone who is a good listener and enjoys working with people. Is a team player but able to work on their own initiative. Can work flexibly and manage a busy schedule of meetings and events.

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a per application basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening:

• Basic DBS Check
• Qualifications Check
• 3 years of Referencing

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.