Resident Complaints & Service Resolution Lead

Personnel Link Employment Group Ltd; Harlow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority organization is seeking a Complaints Handler in Harlow to manage resident and service user complaints on a 6-month fixed-term contract. You will support residents by ensuring concerns are dealt with effectively and efficiently. The ideal candidate should have experience in complaints handling, demonstrate a high level of communication skills, and possess a proactive approach to problem-solving. This role offers weekday hours with a supportive working environment focused on community engagement.

Benefits

Supportive working environment

Structured weekday routine

Experience in local government services

Qualifications

• Experience in complaints handling or a similar role in customer service.
• Confident communication both written and spoken.
• Good organization and attention to detail.

Responsibilities

• Receive and log complaints in line with council processes.
• Communicate with residents and service users in a clear and supportive way.
• Draft responses and help resolve issues within agreed timeframes.

Skills

Complaints handling

Communication

Problem solving

IT literacy

Organization

Job description

A local authority organization is seeking a Complaints Handler in Harlow to manage resident and service user complaints on a 6-month fixed-term contract. You will support residents by ensuring concerns are dealt with effectively and efficiently. The ideal candidate should have experience in complaints handling, demonstrate a high level of communication skills, and possess a proactive approach to problem-solving. This role offers weekday hours with a supportive working environment focused on community engagement.