Resident Care & Operations Coordinator (24/7)

Trident Group; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing services provider in Birmingham is seeking dedicated individuals for casual roles in their Central Solutions team. Responsibilities include managing repairs, handling emergency responses, and supporting front desk operations in a 24/7 environment. Ideal candidates will have experience in customer service and excellent communication skills, demonstrating the ability to multi-task effectively. The role offers flexible shifts, comprehensive training, and the opportunity to contribute to vital community services.

Benefits

34 days annual leave

Life assurance (3 x salary)

Employee Assistance programme

Flexible Working options

Learning & Development opportunities

Qualifications

• Proven experience in a fast-paced, customer-focused environment.
• Excellent communication skills in high-pressure situations.
• Strong problem-solving skills with a proactive mindset.
• Comfortable working independently, especially night shifts.

Responsibilities

• Log, manage and monitor repairs and maintenance requests.
• Carry out well-being and safeguarding check-ins.
• Respond swiftly to emergency alerts using good judgement.
• Maintain accurate records and communication logs.
• Support front desk operations and manage visitor enquiries.

Skills

Customer service experience

Excellent communication

Problem-solving skills

Detail-oriented

Ability to multi-task

Job description

A leading housing services provider in Birmingham is seeking dedicated individuals for casual roles in their Central Solutions team. Responsibilities include managing repairs, handling emergency responses, and supporting front desk operations in a 24/7 environment. Ideal candidates will have experience in customer service and excellent communication skills, demonstrating the ability to multi-task effectively. The role offers flexible shifts, comprehensive training, and the opportunity to contribute to vital community services.