Resident Admissions Officer – Nighthinghale Hammerson

The Wohl Enterprise Hub; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established care organization in London is seeking a Resident Admissions Officer to facilitate admissions and provide administration support. The role involves liaising with residents, families, and various stakeholders to ensure smooth transitions. The ideal candidate will possess excellent communication skills, experience in a care home setting, and a strong understanding of the needs of older adults. A good standard of education is required. Competitive terms for both full-time and part-time arrangements are offered.

Qualifications

• Experience in sales and marketing.
• Track record of developing and maintaining effective relationships with colleagues.
• Working in the care home setting.

Responsibilities

• Liaise with residents and relatives to process admission administration.
• Represent Nightingale Hammerson professionally.
• Manage database regarding external enquiries and responses.
• Engage in financial discussions with residents and families.

Skills

Excellent communication skills

Ability to present to individuals and groups

Experience building relationships within a local community

Up to date with advances in marketing, particularly digital marketing

Excellent IT skills with ability to report accurately

Knowledge of issues affecting older people and their care needs

Knowledge of funding services within the care sector

Education

Good standard of education

Evidence of continued professional and personal development

Tools

Microsoft Office

Job description

Resident Admissions Officer – Nighthinghale Hammerson

Contract Type: Permanent, Full or part time

Location: London, N2 0BE

Sector: Operations

Applications accepted on a rolling basis

Hours: 37.5 hours, we would consider a four day week for the right candidate.

JOB SUMMARY

• To liaise with Residents, Relatives, social workers and ICBs to process all admission administration to ensure a smooth admission into the home.
• To act as administrative support for the Resident Services Department.

DUTIES AND RESPONSIBILITIES

1. Represent Nightingale Hammerson and our outstanding care homes in a friendly and professional manner.
2. Respond to telephone and email enquiries, providing relevant information as necessary
3. Manage and update the database concerning external enquiries, responses, and conversions, while delivering regular analyses of the data.
4. Collate information packs, ensuring departmental information is up to date.
5. Record all new admissions in the database, ensuring accurate contact and fee details are entered, and that resident occupancy documentation is scanned and uploaded to the database.
6. Engage in initial discussions regarding financial matters with residents and their families, explaining the implications of transitioning to Nightingale Hammerson.
7. Conduct tours of Nightingale/ Hammerson House
8. Follow-up with prospective Residents on a regular basis via phone and email, maintaining waiting list where required.
9. Oversee and participate in the pre- admission process for permanent or respite admissions at Nightingale Hammerson, including liaison with local authorities and ICBs and Relatives regarding funding arrangements.
10. Communicate with Nightingale Hammerson's clinical and non-clinical teams regarding enquiries, admissions and arrival of new Residents
11. Creating PCS accounts for all new Residents.
12. Support Resident Services Coordinators in all communications with residents and their families from the pre-admission stage through to the end of life.
13. Collaborate with other members of the Resident Services team to ensure a seamless transition for Residents into Nightingale Hammerson, maintaining regular contact with Residents and their families throughout the process.
14. Maintain the marketing websites (carehome.co.uk, carechoices.co.uk and carefind.co.uk) ensuring information is updated and news stories shared.
15. Be accountable for delivering and reporting on Key Performance Indicators (KPIs) as established.
16. Perform additional duties within the scope of the position as required from time to time.

GENERAL REQUIREMENTS

• Excellent verbal and written communication skills
• Experience of working with older people
• Knowledge and an understanding of dementia
• An understanding and respect for the Jewish faith and customs
• Experience of using a database and Microsoft office

Qualifications

• Good standard of education.
• Evidence of continued professional and personal development.
• Experience in sales and marketing.
• Track record of developing and maintaining effective relationships with colleagues.
• Working in the care home setting.
• Excellent communication skills.

Skills

• Excellent communication skills.
• Ability to present to individuals and groups.
• Experience building relationships within a local community.
• Up to date with advances in marketing, particularly digital marketing.
• Excellent IT skills with the ability to report accurately all key sales and marketing information in a timely manner, adhering to deadlines.
• Knowledge of issues affecting older people and their care needs
• Knowledge of funding services with the care sector

For more information about the role, or to receive a personal recommendation, please contact our recruitment team.

Tali – [e-mail] or Yael – [e-mail]