Resettlement Welfare Support Officer

Hillingdon Council; Uxbridge; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local council is seeking a compassionate Resettlement Welfare Support Officer to join their team. In this role, you will provide vital support to vulnerable individuals and families, aiding them in accessing essential services and transitioning into stable housing. The job offers a flexible work schedule and a range of benefits, including mental health support and pension schemes. Ideal candidates will have strong communication skills and experience in welfare services, striving to make a real impact on the community.

Benefits

Flexible Working Hours

36 Hour Week

Generous Holiday Entitlement

Discounts at leisure centres

Cycle to Work scheme

Local Government Pension Scheme

Mental Health Support Services

Travel Support

Qualifications

• Experience in supporting vulnerable individuals is essential.
• Understanding of welfare services is required.
• Communication skills must be excellent.

Responsibilities

• Support clients in temporary accommodation.
• Assist with education integration.
• Help clients transition to settled accommodation.
• Collaborate with Housing colleagues.
• Provide guidance across multiple services.

Skills

Experience supporting vulnerable individuals and families

Strong understanding of housing, education, and welfare services

Excellent communication and problem-solving skills

Ability to liaise effectively with multiple agencies

Ability to communicate with non-English speaking clients

Job description

About the role

We are seeking a compassionate and committed individual to join our Resettlement Welfare Support Team within the Homes and Communities Directorate, on an initial 6-month fixed-term contract.

As a Resettlement Welfare Support Officer, you will play a vital role in delivering wraparound support to vulnerable adults and children participating in a range of Government resettlement schemes, as well as other clients navigating the resettlement process.

Key Responsibilities

• Support clients in temporary accommodation, ensuring access to education, benefits, and welfare services.
• Assist with education integration, including registration for ESOL classes.
• Ensure families have access to medical and dental care.
• Support applications for benefits and other financial assistance.
• Help clients transition into settled accommodation (within and outside London), ensuring continued access to essential services.
• Collaborate with Housing colleagues to prepare clients before leaving Home Office accommodation, including undertaking hotel visits where required.
• Provide guidance and support across multiple services, including Education, Health, Social Care, Voluntary Sector organisations, and ESOL provision.

About You

• Experience supporting vulnerable individuals and families.
• Strong understanding of housing, education, and welfare services.
• Ability to liaise effectively with multiple agencies to ensure a smooth resettlement process.
• Excellent communication and problem-solving skills.
• Ideally, the ability to communicate with a wide range of non-English speaking clients.

Why Join Us?

• Make a genuine difference in the lives of individuals and families in need.
• Work in a dynamic, fast‑paced, and rewarding environment.
• Gain valuable experience in resettlement and housing support services.

If you are passionate about helping people rebuild their lives, we would love to hear from you. Apply today and join us in delivering essential resettlement services.

Benefits

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36‑hour work week for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non‑casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco‑friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24‑hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre‑employment screening:

• Standard DBS Check
• 3 years of Referencing

Please note:

Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.