Resettlement Support Team Leader

Hillingdon Council; Uxbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Uxbridge is seeking a Resettlement Team Leader to oversee and support a dedicated team delivering critical services for vulnerable families arriving under government resettlement schemes. This role requires strong leadership, organizational skills, and a compassionate approach to service delivery. The ideal candidate will have experience in a similar environment, ensuring a resident-focused service for those impacted by conflict or crisis.

Benefits

Flexible Working Hours

36 Hour Workweek

Generous Holiday Entitlement

Discounts at Leisure Centres

Cycle to Work Scheme

Mental Health Support Services

Qualifications

• Proven track record in a resettlement support environment.
• Ability to manage dynamic and fast-paced work.
• Confidence in supporting colleagues in high-pressure situations.

Responsibilities

• Lead and support Resettlement Team Officers.
• Allocate workloads and monitor performance.
• Ensure a resident-focused service.

Skills

Leadership and supervisory skills

Experience in resettlement support

Organizational skills

Budget monitoring

Empathy and resident-focused service

Job description

Overview

About the role

At Hillingdon, we are proud of our commitment to Putting Our Residents First. We are looking for a strong team leader to join us, leading, supervising, and coordinating the work of a very busy Resettlement Team. This is a vital role within Hillingdon’s Resettlement Support Service, where you will manage a dedicated team supporting the administration and operational work that impacts vulnerable adults, children, and families displaced due to conflict or crisis and arriving under Government resettlement schemes. As Resettlement Support Team Leader, you will oversee the delivery of high-quality operational and administrative support across a range of humanitarian schemes, including:

Afghan Resettlement Programmes (ARAP & ACRS); Homes for Ukraine; Asylum Dispersal (NASS clients); Other Home Office-led and FCDO-directed schemes.

You will work closely with colleagues, stakeholders, and the Home Office to ensure accurate reporting, budget monitoring, and effective service delivery, while supporting your team to deliver excellent outcomes for residents.

Responsibilities

• Lead, supervise, and support up to four officers in delivering resettlement services.
• Allocate workloads, set priorities, and monitor performance against service targets.
• Conduct one-to-ones and reviews, supporting staff development and consistent standards.
• Ensure residents receive a professional, empathetic, and resident-focused service.
• Oversee accurate case records, data returns, and reporting to internal and external bodies.
• Monitor budgets and spending streams, completing funding claims in line with Home Office deadlines.
• Act as a key point of contact for enquiries from residents, partner agencies, and government departments.
• Support other Team Leaders in managing urgent arrivals and FCDO-directed placements.
• Drive continuous improvement, sharing best practice and adapting to changes in guidance or policy.

About You

We are looking for a compassionate and driven leader with:

• Strong leadership and supervisory skills.
• Extensive experience in a resettlement support environment, ideally with Homes for Ukraine, ARAP, ACRS, or NASS clients.
• Excellent organisational skills and the ability to manage dynamic, fast-paced work.
• Experience of monitoring budgets, completing reports, and meeting funding requirements.
• The confidence to respond quickly to emerging needs and support colleagues in high-pressure situations.
• A commitment to resident-focused service and supporting vulnerable families and individuals.

What We Offer

• The chance to lead a service that makes a real difference in people’s lives.
• A supportive, collaborative working environment.
• Professional development opportunities.
• Access to a range of employee benefits.

If you are a motivated leader who can inspire a team and deliver excellent support to vulnerable families arriving in Hillingdon, we’d love to hear from you.

Apply now and help us deliver on our vision of Putting Our Residents First.

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

Equity, Diversity and Inclusion

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment. Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• Enhanced DBS Check
• 3 years of Referencing

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.