Resettlement and Inclusion Team Manager

Dudley Metropolitan Borough Council; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Dudley is seeking an experienced Resettlement and Inclusion Team Manager to lead a dedicated team providing high-quality housing support and resettlement services. The role involves managing staff, developing strategies, and ensuring compliance with housing laws while driving continuous improvement. Candidates should have operational housing experience, strong communication skills, and a commitment to equality. This position also allows for active community engagement, essential for shaping effective services.

Qualifications

• Proven track record in performance monitoring and service improvement.
• Strong knowledge of refugee resettlement schemes.
• The ability to influence and negotiate effectively.

Responsibilities

• Lead the Resettlement and Inclusion Team.
• Develop strategies to meet service objectives.
• Manage budgets effectively and ensure financial accountability.
• Build partnerships with stakeholders.
• Drive continuous improvement in services.

Skills

Operational experience in housing

Staff management

Knowledge of housing law

Communication skills

Collaborative working

Commitment to equality

Education

Minimum A-level standard

Relevant professional qualification

Job description

Overview

We are seeking an experienced Resettlement and Inclusion Team Manager to lead a dedicated team delivering high-quality housing support and resettlement services. This is a pivotal role in shaping and managing services that support refugees, vulnerable individuals, and those at risk of homelessness, ensuring compliance with legislation and best practice. You will provide strategic leadership, oversee operational delivery, and drive continuous improvement across the Resettlement and Inclusion Team. Working closely with internal departments, elected members, and external partners, you will ensure that our services are effective, inclusive, and responsive to community needs.

Key Responsibilities

• Lead and manage the Resettlement and Inclusion Team, ensuring high performance and professional standards.
• Develop and implement strategies, policies, and procedures to meet service objectives and statutory requirements.
• Oversee delivery of government refugee resettlement schemes and homelessness prevention initiatives.
• Manage budgets effectively, ensuring value for money and financial accountability.
• Build and maintain strong partnerships with stakeholders, including community representatives and external agencies.
• Ensure compliance with safeguarding, health and safety, and equality policies.
• Drive continuous improvement, innovation, and customer satisfaction across all services.
• Represent the Council at regional and national forums, promoting best practice and sharing learning.

Required Experience and Skills

• Operational experience working in a relevant housing environment.
• Proven track record in staff management, performance monitoring, and service improvement.
• Strong knowledge of housing law, refugee resettlement schemes, and homelessness prevention.
• Excellent communication and interpersonal skills, with the ability to influence and negotiate effectively.
• The ability to work collaboratively within a local government context.
• Commitment to equality, diversity, and community cohesion.

Qualifications

• Minimum A-level standard or equivalent (GCSE Maths and English at grade C or above).
• Relevant professional qualification (or willingness to work towards).

About Dudley Council

It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:

• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents