Reservations Team Lead – Hospitality & Guest Experience

Hawksmoor; Greater London; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Refer a friend bonus

Tronc paid for every hour you work

Wagestream to access wages instantly

Discounted health and fitness benefits

Paid maternity and paternity leave

Income protection insurance

Free meals when you’re at work

50% off food for you and loved ones

Volunteer hours (20 hours/year)

Exclusive savings on travel, shopping,

28 days’ holiday including service

Training across Wine, H&S, Food Safety

Counselling and remote GP/physio

Job summary

Hawksmoor is seeking an Assistant Reservations Manager to join our team. You’ll have experience in restaurant reservations or similar roles such as reception services, bookings management, or restaurant management, and you’ll know OpenTable and email systems, with strong communication on the phone and face-to-face.

This role helps lead, develop and inspire a happy, supportive reservations team; Hawksmoor is a best steak restaurant, B Corp certified, and active in charity work with excellent

Qualifications

• Experience in restaurant reservations or a similar role such as reception services, bookings management, or restaurant management.
• Familiarity with OpenTable and email systems.
• Excellent communicator on the phone and face-to-face.

Responsibilities

• Lead, develop and inspire a happy and supportive reservations team.
• Contribute to smooth daily reservations operations and guest experience.

Job description

Hawksmoor is seeking an Assistant Reservations Manager to join our team. You’ll have experience in restaurant reservations or similar roles such as reception services, bookings management, or restaurant management, and you’ll know OpenTable and email systems, with strong communication on the phone and face-to-face.

This role helps lead, develop and inspire a happy, supportive reservations team; Hawksmoor is a best steak restaurant, B Corp certified, and active in charity work with excellent