Reservations & Guest Experience Lead

Harri; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection and death in service

Wagestream early wage access

Referral bonuses

Exclusive savings on travel, shopping

Restaurant welfare budget

Training and progression opportunities

Job summary

Hawksmoor is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring warm, seamless guest experiences and well organised service on the floor.

You'll welcome guests, manage bookings, walk-ins and waiting lists, and help lead the team during service, coordinating with managers, floor staff and the kitchen to keep service flowing.

Qualifications

• Experienced in reservations, hosting or front-of-house leadership in a quality restaurant.
• Naturally welcoming, organised and confident with guests.
• Calm under pressure and comfortable juggling multiple priorities.
• A supportive team player who enjoys developing others.
• Passionate about hospitality and creating brilliant guest experiences.

Responsibilities

• Support the Reservations Manager with the day-to-day running of the reservations and host function.
• Help lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists to support smooth service.
• Welcome guests, oversee seating plans and support cloakroom and arrivals.
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing.
• Handle guest queries, special requests and feedback with confidence and care.
• Step up to lead the function when the Reservations Manager is not on site.

Skills

Reservations experience

Front-of-house leadership

Guest service

Calm under pressure

Team leadership

Job description

Hawksmoor is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring warm, seamless guest experiences and well organised service on the floor.

You'll welcome guests, manage bookings, walk-ins and waiting lists, and help lead the team during service, coordinating with managers, floor staff and the kitchen to keep service flowing.