Reservations & Host Team Lead — Elevate Guest Experience

Hawksmoor; City Of London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Tronc paid

Free team meals

50% off food

Income protection

Volunteer days

Wagestream access

Referral bonuses

Travel & shopping discounts

Welfare budget

Training & progression

Job summary

Hawksmoor is seeking an Assistant Reservations Manager to support the Reservations Manager in delivering warm, seamless guest experiences in a busy, high-standard restaurant environment. You will manage bookings, walk-ins and seating flows while mentoring the reservations team on the floor rather than behind a desk.

Ideal candidates are experienced in reservations or front-of-house leadership, calm under pressure, and passionate about hospitality.

Qualifications

• Experience in reservations, hosting or front-of-house leadership in a quality restaurant.
• Strong guest service mindset and hospitality passion.
• Ability to lead and develop a team under pressure.

Responsibilities

• Support the Reservations Manager with day-to-day reservations and host operations.
• Lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists for smooth service.
• Welcome guests, oversee seating plans and cloakroom/ arrivals.
• Communicate clearly with managers, floor teams and the kitchen.
• Handle guest queries and special requests with care.
• Step up to lead the function when the Reservations Manager is off-site.

Skills

Reservations management

Front-of-house leadership

Guest service excellence

Team motivation

Communication with floor/kitchen

Job description

Hawksmoor is seeking an Assistant Reservations Manager to support the Reservations Manager in delivering warm, seamless guest experiences in a busy, high-standard restaurant environment. You will manage bookings, walk-ins and seating flows while mentoring the reservations team on the floor rather than behind a desk.

Ideal candidates are experienced in reservations or front-of-house leadership, calm under pressure, and passionate about hospitality.