Guest Experience Reservationist

Hawksmoor; Royal Borough of Greenwich; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Paid overtime on salaries

Income protection and death in service

Paid annual volunteer days

Early wage access and financial tools

Referral bonuses from day one

Discounts on travel, shopping and more

Welfare budget for snacks and support

Full training and progression

Job summary

Hawksmoor in the United Kingdom is looking for a Reservationist to be at the heart of guest experience. You will welcome guests, manage reservations and waiting lists, coordinate seating and cloakroom, and support the floor team to keep service running smoothly.

This role is not desk-based and requires strong people skills, efficiency in a fast-paced setting, and a collaborative attitude. Full training is provided, and benefits support a generous hospitality culture.

Qualifications

• Naturally friendly, confident and great with people.
• Comfortable working in a fast-paced restaurant environment.
• Organised, calm and able to think on your feet.
• A reliable team player who enjoys being part of a close-knit team.
• Previous hospitality or customer-facing experience is helpful but not essential, full training provided.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and reset tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

People skills

Customer service

Team player

Organised

Calm under pressure

Job description

Hawksmoor in the United Kingdom is looking for a Reservationist to be at the heart of guest experience. You will welcome guests, manage reservations and waiting lists, coordinate seating and cloakroom, and support the floor team to keep service running smoothly.

This role is not desk-based and requires strong people skills, efficiency in a fast-paced setting, and a collaborative attitude. Full training is provided, and benefits support a generous hospitality culture.