Guest Experience & Reservations Host

Hawksmoor; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Paid overtime on salaries

Income protection

Paid volunteer days

Early wage access tools

Referral bonuses

Discounts on travel and shopping

Welfare budget for snacks

Training and progression

Job summary

Hawksmoor is seeking a Reservationist to be at the heart of the guest experience. This role isn’t desk-based—you’ll welcome guests, manage reservations and waiting lists, coordinate seating and cloakroom, and support the floor team to ensure warm, seamless hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, communicating clearly with managers, floor teams and the kitchen. Full training is provided, and previous hospitality experience is helpful but not essential.

Qualifications

• Warm, confident, guest-facing communication
• Ability to manage reservations, walk-ins and waiting lists during service
• Clear communication with managers, floor teams and kitchen
• Willingness to learn and be trained for the role

Responsibilities

• Welcome guests on arrival with warmth and confidence
• Manage reservations, walk-ins and waiting lists during service
• Seat guests and oversee guest flow to ensure smooth service
• Oversee cloakroom and guest arrivals during busy periods
• Communicate clearly with managers, floor teams and kitchen
• Support the floor team by setting and resetting tables
• Handle guest enquiries in person, by phone and email with care and professionalism

Skills

People skills

Team player

Communication

Adaptability

Job description

Hawksmoor is seeking a Reservationist to be at the heart of the guest experience. This role isn’t desk-based—you’ll welcome guests, manage reservations and waiting lists, coordinate seating and cloakroom, and support the floor team to ensure warm, seamless hospitality from the first hello.

You’ll work in a fast-paced restaurant environment, communicating clearly with managers, floor teams and the kitchen. Full training is provided, and previous hospitality experience is helpful but not essential.