Reservations & Guest Experience Lead (Assistant)

Hawksmoor Seven Dials; England; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Tronc paid for every hour you work

Free team meals on shift

50% off food at Hawksmoor

Income protection and death in service

Paid annual volunteer days

Stream early wage access

Referral bonuses from day one

Job summary

Hawksmoor Seven Dials is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised.

You’ll be welcoming guests, managing bookings and flow during service, and supporting the team on the floor to create brilliant guest experiences in a busy, quality restaurant environment.

Qualifications

• Experience in reservations, hosting or front-of-house leadership in a quality restaurant.
• Able to welcome guests, manage bookings and balance multiple priorities.
• Strong communication with managers, floor teams and kitchen.

Responsibilities

• Support the Reservations Manager with the day-to-day running of the reservations and host function.
• Help lead and motivate the host and reservations team during service.
• Manage bookings, walk-ins and waiting lists to support smooth service.
• Welcome guests, oversee seating plans and support cloakroom and arrivals.
• Communicate clearly with managers, floor teams and the kitchen to keep service flowing.
• Handle guest queries, special requests and feedback with confidence and care.
• Step up to lead the function when the Reservations Manager is not on site.

Skills

Reservations experience

Front-of-house leadership

Guest service oriented

Job description

Hawksmoor Seven Dials is seeking an Assistant Reservations Manager to support the Reservations Manager in leading the reservations and host team, ensuring every guest experience is warm, seamless and well organised.

You’ll be welcoming guests, managing bookings and flow during service, and supporting the team on the floor to create brilliant guest experiences in a busy, quality restaurant environment.