Reservations Supervisor - Tour Operator

Travel Trade Recruitment Limited; City Of London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A global travel operator in London is seeking a Reservations Supervisor to join their team. The ideal candidate will handle incoming bookings, manage customer service queries, and drive sales for luxury travel experiences. Experience with Amadeus is essential, along with strong sales and customer service skills. This role offers a competitive salary ranging from £26,000 to £31,000 plus commission for achieving targets.

Qualifications

• Experience in using Amadeus is required.
• Ability to offer expert knowledge on destinations.
• Must have excellent sales and customer service skills.

Responsibilities

• Handle incoming calls for existing bookings.
• Monitor webchat queries and conversions.
• Create a sales environment focused on retention.

Skills

Amadeus

Customer service

Sales skills

Time management

Persuasiveness

Job description

Amazing opportunity for a Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first‑class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties:

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes.
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents.
• Create a Retention centric sales environment.
• Develop a team progress and training system based on Balance Scorecard achievements.
• Post Covid Team initiation and team build.

Skills Required:

• Experience in using Amadeus.
• To offer expert knowledge and advice on destinations.
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team.
• Up selling to maximise revenue on bookings.
• To efficiently perform all administrative duties associated with the role.
• Responsible for the selling of tailor‑made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking.
• Driven to achieve Company targets.

The Package:

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission.

Interested:

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