Reservations Manager

Fenix; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A progressive restaurant and hospitality group in Manchester is looking for a dynamic leader to inspire and manage their team. The role requires someone who can coordinate high volumes of bookings while maintaining excellent service and delivering a unique dining experience. Candidates should have prior experience in high volume operations and a passion for team development. A range of wellness perks is offered to encourage health and happiness among staff.

Benefits

Monthly wellness sessions

Cycle to work scheme

Bespoke staff food menu

Mental health first aiders

Management health care cash plan

Access to EAP scheme

Qualifications

• Experience in managing high volume operations and busy service periods.
• Ability to coordinate a high volume of bookings without compromising service.
• Passion for learning and developing new skills.

Responsibilities

• Inspire your team to deliver the owners' vision.
• Demonstrate in-depth knowledge of booking systems.
• Drive the team to greatness through innovative training.

Skills

Leadership

Team Inspiration

High Volume Coordination

Customer Service

Training and Development

Tools

SevenRooms

Job description

What Youll Get Up To :

• You will be a natural leader of people who can inspire a team and bring out individual potential, an ambassador of the brand; you will need to be calm and collected when managing your team.
• Inspire your team to deliver the owners' vision, to bring a unique and immersive dining experience to our guests.
• Ability to coordinate high volume of bookings without compromising service.
• Show your experience and capability for managing high volume operations and busy service periods.
• Demonstrate an in-depth knowledge of booking systems such as SevenRooms and understanding customers specific needs to deliver a unique experience.
• Show your passion for learning and developing new skills, and encouraging others to help them grow.
• Driving a team to greatness through exciting, innovative and engaging training.
• Inspire the team to deliver impeccable service with unwavering attention to detail for our guests.

Why Permanently Unique?

Health & Happiness

• Monthly sessions for all the team to experience from massages, yoga, pottery painting and much more.
• Cycle to work scheme
• Bespoke staff food menu designed by all our head chefs
• Mental health first aiders
• Access to management health care cash plan
• Access to EAP scheme