Reservations & Guest Services Coordinator (UK)

Novotel Hotels; Reading; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor Restaurants (T&C)

Discounted hotel rates worldwide

Accor Academy

Job summary

Accor in Reading is seeking a Reservations Operative to process group, FIT and corporate bookings in line with our policies. You will answer calls promptly and ensure reservations are actioned on the same day.

The role includes rate checks, filing, and assisting Front Office during peak periods. You must be eligible to live and work in the UK with a valid visa. Accor Academy training and employee benefits are provided.

Qualifications

• Eligible to live and work in the UK with a valid work visa.

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
• Assist in the preparation and checking of the rate manual
• Check and update, as necessary, rates in the computer system
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager

Job description

Accor in Reading is seeking a Reservations Operative to process group, FIT and corporate bookings in line with our policies. You will answer calls promptly and ensure reservations are actioned on the same day.

The role includes rate checks, filing, and assisting Front Office during peak periods. You must be eligible to live and work in the UK with a valid visa. Accor Academy training and employee benefits are provided.