Multi site Reservations Coordinator

Novotel Hotels; Reading; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount in Accor Restaurants (T&C)

Discounted hotel rates worldwide

Accor Academy

Job summary

Accor in Reading is seeking a Reservations Operative to process group, FIT and corporate bookings in line with our policies. You will answer calls promptly and ensure reservations are actioned on the same day.

The role includes rate checks, filing, and assisting Front Office during peak periods. You must be eligible to live and work in the UK with a valid visa. Accor Academy training and employee benefits are provided.

Qualifications

• Eligible to live and work in the UK with a valid work visa.

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
• Assist in the preparation and checking of the rate manual
• Check and update, as necessary, rates in the computer system
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager

Job description

Company Description

Join us at Accor, where life pulses with passion!?

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.?

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.?

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!?

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.?

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,?

Join us and become a Heartist®.

Job Description

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
• Assist in the preparation and checking of the rate manual
• Check and update, as necessary, rates in the computer system
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager

Additional Information

• Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
• £13.79 per hour
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
• You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.