Guest Reservations & Events Specialist

Valor Hospitality; Exeter; On-site; GBP 18,000 - 22,000; Full time

Job summary

Valor Hospitality is seeking a friendly Reservations and Events Agent to join our team in the UK. You will be on the front line, delivering attentive customer-focused service while upholding our brand standards and working as part of a successful team.

You’ll master taking reservations, chasing bookings and promoting our food and beverage packages to maximise occupancy and room rates. Flexibility with shifts is required, and full training opportunities are available.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.
• Experience in reservations or events coordination is a plus.

Responsibilities

• Top quality customer service.
• Working as part of a great team.
• Take enquiries and bookings via telephone and online bookings.
• Converting enquiries into sales.
• Processing, amending and updating bookings as required.
• Maximising revenue through upselling.
• Administration and Technology savvy.
• Available to work when the team and customer needs you most.

Skills

Customer service

Communication

Problem-solving

Hospitality

Job description

Valor Hospitality is seeking a friendly Reservations and Events Agent to join our team in the UK. You will be on the front line, delivering attentive customer-focused service while upholding our brand standards and working as part of a successful team.

You’ll master taking reservations, chasing bookings and promoting our food and beverage packages to maximise occupancy and room rates. Flexibility with shifts is required, and full training opportunities are available.