Global Reservations Specialist

NOVOTEL; Reading; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Discount up to 30% in Accor restaurant

Accor Academy training

Wellbeing support

Global career opportunities across 500

Inclusive and sustainable initiatives

Job summary

NOVOTEL Reading, part of the Accor group, is seeking a Reservations Agent to process group, FIT and corporate bookings, and ensure reservations are actioned within the same working day. You will handle calls promptly, adhere to the hotel’s policies, and support front office during peak times, with a focus on delivering accurate rates and friendly service.

Benefits include free night stays in UK hotels, up to 30% discount in Accor restaurants, access to the Accor Academy, wellbeing support, and

Responsibilities

• Process and input group, FIT and corporate reservations following hotel reservations policy
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Ensure all reservations are accurately actioned within the same working day.
• Date stamp and file processed reservations in the designated areas
• Clear past reservations from filing cabinets to be stored in box files each month.
• Take personal responsibility to ensure that all inquiries are addressed.
• Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Manager.
• Assist in the preparation and checking of the rate manual.
• Check and update, as necessary, rates in the computer system
• Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Reservations Manager
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
• Any other duties assigned from time to time by the Department Manager

Job description

NOVOTEL Reading, part of the Accor group, is seeking a Reservations Agent to process group, FIT and corporate bookings, and ensure reservations are actioned within the same working day. You will handle calls promptly, adhere to the hotel’s policies, and support front office during peak times, with a focus on delivering accurate rates and friendly service.

Benefits include free night stays in UK hotels, up to 30% discount in Accor restaurants, access to the Accor Academy, wellbeing support, and