Front Desk & Guest Services Specialist

ibis, ibis Styles, ibis budget; Reading; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free UK hotel nights

Up to 30% restaurant discount (Accor)

Worldwide hotel rates

Accor Academy

Wellbeing support

Job summary

Accor in Reading is seeking a front-of-house team member to provide efficient guest registration and departure, handle calls on the switchboard, and uphold guest confidentiality and safety. Ideal candidates have retail, hospitality or customer-facing experience, strong communication and organisational skills, and a positive, can-do attitude.

Applicants must be eligible to work in the UK; successful candidates will join a supportive team and enjoy Accor benefits and career development

Qualifications

• Some experience in retail, hospitality or a customer facing role.
• Excellent communication skills.
• Strong organisational skills.
• A positive, can-do attitude.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Skills

Excellent communication skills

Strong organisational skills

Positive attitude

Job description

Accor in Reading is seeking a front-of-house team member to provide efficient guest registration and departure, handle calls on the switchboard, and uphold guest confidentiality and safety. Ideal candidates have retail, hospitality or customer-facing experience, strong communication and organisational skills, and a positive, can-do attitude.

Applicants must be eligible to work in the UK; successful candidates will join a supportive team and enjoy Accor benefits and career development