Group Reservations Specialist

SmartRecruiters, Inc.; Wembley; On-site; GBP 27,000 - 33,000; Full time

Job summary

Accor's IBIS London Wembley is seeking a Reservations Executive to manage individual and group hotel reservations, handling enquiries by phone or email with professional care and attention to detail.

You will coordinate booking requirements, process payments and group movements, and liaise with other departments to meet guest needs while upholding Accor standards. Eligibility to live/work in the UK applies; start mid-November 2026.

Qualifications

• Exemplary time management and organizational skills.
• Problem solving abilities.
• Previous experience in a similar role is preferable but not required.

Responsibilities

• Responsible for individual and group reservations.
• Manage group blocks relating to inventory, payment and group setup.
• Handle enquiries for bookings via email or phone during the shift and respond promptly.
• Follow up on prepayment, routing, vouchers and related reservation issues.
• Prepare group information sheets and brief involved parties before arrival.
• Manage payments, cancellations, rooming lists and terms.
• Maintain an accurate filing system for reservations and correspondence.
• Perform all reservation duties including TBRs.
• Handle guest complaints and enquiries professionally.
• Ensure clear communication with other departments for special requests.
• Uphold Accor brand standards and safety procedures.
• Promote a positive team environment.

Skills

Time management

Organizational skills

Problem solving

Job description

Accor's IBIS London Wembley is seeking a Reservations Executive to manage individual and group hotel reservations, handling enquiries by phone or email with professional care and attention to detail.

You will coordinate booking requirements, process payments and group movements, and liaise with other departments to meet guest needs while upholding Accor standards. Eligibility to live/work in the UK applies; start mid-November 2026.