Front Desk Guest Experience Associate – Perks & Growth

Accorhotel; Reading; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% restaurant discount

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Career growth opportunities

Job summary

Accor is seeking a front desk/guest relations host in Reading, UK. You will handle guest check-in/check-out, manage guest accounts, and provide accurate information to ensure a smooth stay. Strong communication and organisational skills are essential to deliver excellent customer service.

The role requires a customer-facing mindset, a positive attitude, and eligibility to live and work in the UK. Employment offers include substantial benefits and opportunities for growth within Accor's global

Qualifications

• Experience in hospitality or customer-facing role.
• Strong communication skills and a positive attitude.
• Good organisational abilities and attention to detail.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, striving for Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Skills

Guest service

Communication

Organisational skills

Team player

Job description

Accor is seeking a front desk/guest relations host in Reading, UK. You will handle guest check-in/check-out, manage guest accounts, and provide accurate information to ensure a smooth stay. Strong communication and organisational skills are essential to deliver excellent customer service.

The role requires a customer-facing mindset, a positive attitude, and eligibility to live and work in the UK. Employment offers include substantial benefits and opportunities for growth within Accor's global