Reservations & Events Specialist — Hospitality Growth

Valor Hospitality Careers - UK; Reading; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Staff discounts

Team member rates

Free meals on duty

Cycle to Work Scheme

Refer-a-friend bonuses

Job summary

Valor Hospitality Careers - UK is seeking a friendly Reservations and Events Agent for Holiday Inn Reading-South. The role involves front-line customer service, handling reservations and events, and ensuring guest satisfaction while promoting our food and beverage packages and maximizing occupancy and room rates.

We value team players who understand brand standards and can adapt to peak times, including evenings and weekends.

Qualifications

• Excellent communication, interpersonal, and problem-solving abilities.
• A passion for hospitality and a relentless commitment to excellence.

Responsibilities

• Top quality customer service
• Take enquiries and bookings via telephone and online bookings
• Converting enquiries into sales
• Processing, amending and updating bookings as required
• Maximising revenue through upselling
• Administration and Technology savvy
• Available to work when the team and customer needs you most

Skills

Customer service

Communication

Problem solving

Job description

Valor Hospitality Careers - UK is seeking a friendly Reservations and Events Agent for Holiday Inn Reading-South. The role involves front-line customer service, handling reservations and events, and ensuring guest satisfaction while promoting our food and beverage packages and maximizing occupancy and room rates.

We value team players who understand brand standards and can adapt to peak times, including evenings and weekends.