Group reservations coordinator

SmartRecruiters, Inc.; Wembley; On-site; GBP 27,000 - 33,000; Full time

Job summary

Accor's IBIS London Wembley is seeking a Reservations Executive to manage individual and group hotel reservations, handling enquiries by phone or email with professional care and attention to detail.

You will coordinate booking requirements, process payments and group movements, and liaise with other departments to meet guest needs while upholding Accor standards. Eligibility to live/work in the UK applies; start mid-November 2026.

Qualifications

• Exemplary time management and organizational skills.
• Problem solving abilities.
• Previous experience in a similar role is preferable but not required.

Responsibilities

• Responsible for individual and group reservations.
• Manage group blocks relating to inventory, payment and group setup.
• Handle enquiries for bookings via email or phone during the shift and respond promptly.
• Follow up on prepayment, routing, vouchers and related reservation issues.
• Prepare group information sheets and brief involved parties before arrival.
• Manage payments, cancellations, rooming lists and terms.
• Maintain an accurate filing system for reservations and correspondence.
• Perform all reservation duties including TBRs.
• Handle guest complaints and enquiries professionally.
• Ensure clear communication with other departments for special requests.
• Uphold Accor brand standards and safety procedures.
• Promote a positive team environment.

Skills

Time management

Organizational skills

Problem solving

Job description

• Compensation: up to GBP 30,318.6 - yearly

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £30,318.60 per year.

We are looking for a highly organised and customer-focused Reservations Executive to join our team. In this role, you will be responsible for managing individual and group hotel reservations, ensuring all guest enquiries are handled professionally, efficiently, and with exceptional attention to detail. You will play a key role in delivering outstanding guest experiences by providing excellent customer service, coordinating booking requirements, and resolving any guest concerns in a prompt and professional manner.

MAIN RESPONSIBILITIES

• Responsible for individual and group reservations
• This also includes the management of group blocks relating to inventory, payment and group setup
• Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
• Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Manage payments, cancellations, rooming lists and terms and conditions.
• Maintains a precise filing system for all Group reservations and correspondence.
• Performs all reservations duties including making and entering reservations as required including TBRs
• Handle guest complaints and enquiries in an efficient and professional manner
• Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
• Ensure Accor brand and company standards are implemented and updated.
• Ensure security and safety procedures are updated and implemented.
• Promotes positive working environment by developing positive team spirit.

Customer Relations

• Provide efficient, friendly and professional service to all guests, making all guests experience positive.
• Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise.
• Actively sell and promote, hotel facilities and services.

Qualifications

• Exemplary time management and organizational skills
• Problem solving abilities
• Previous experience in a similar role is preferable not necessary.

Additional Information

A little more information:

As Group reservations coordinator you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.

Our hotel offers 210rooms, and Bar-Restaurant.Ibis London Wembley is a modern hotel situated in the heart of Wembley, one of London's most vibrant areas. It offers convenient access to some of the city's major attractions, including the iconic Wembley Stadium and OVO Arena.

One more thing…

By working at the Ibis London Wembley you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.