Guest Experience & Reservations Specialist

Hawksmoor Seven Dials; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Tronc pay

Free team meals

50% off food

Paid overtime

Income protection

Volunteer days

Early wage access

Referral bonuses

Staff discounts

Training and progression

Job summary

Hawksmoor Seven Dials is seeking a Reservationist for a fixed-term role through 10 January 2027. You will welcome guests, manage reservations, seating and cloakroom, and support the floor team to ensure warm, generous hospitality from the first hello.

This fast-paced, guest-facing position offers training and a chance to be part of a renowned, sustainability-led restaurant group. Immediate start with extension possible based on business needs.

Qualifications

• Experience in hospitality or customer-facing roles is preferred but not essential.

Responsibilities

• Welcome guests warmly and confidently on arrival.
• Manage reservations, walk-ins and waiting lists during service.
• Seat guests and manage the flow of the restaurant to support smooth service.
• Oversee cloakroom and guest arrivals during busy periods.
• Communicate clearly with managers, floor teams and the kitchen.
• Support the floor team by helping set and reset tables and assist service when needed.
• Handle guest enquiries in person, by phone and email with care and professionalism.

Skills

Hospitality experience

Customer service

Communication

Job description

Hawksmoor Seven Dials is seeking a Reservationist for a fixed-term role through 10 January 2027. You will welcome guests, manage reservations, seating and cloakroom, and support the floor team to ensure warm, generous hospitality from the first hello.

This fast-paced, guest-facing position offers training and a chance to be part of a renowned, sustainability-led restaurant group. Immediate start with extension possible based on business needs.