Reservations - Group Specialist

The Celtic Collection; Caerleon; On-site; GBP 1,496,000 - 2,130,000; Full time

Benefits offered by this job

Discounts on food & beverage

Discounted hotel stays

NEST pension scheme

Wellbeing support

Job summary

The Celtic Collection in Newport is seeking a Group Reservations Agent to manage group bookings from enquiry to arrival, ensuring precise reservations and outstanding guest experiences. You will liaise with departments to coordinate group needs and support sales opportunities.

Ideal candidates have reservations/hospitality experience, superb communication skills, and strong attention to detail. Proficiency with Microsoft Office is expected; Opera/Delphi knowledge is a plus.

Qualifications

• Previous experience in reservations, hospitality, sales, or customer service.
• Excellent communication and relationship-building skills.
• Strong organisation skills with exceptional attention to detail.
• Experience using Microsoft Office, including Word and Excel.
• The ability to work accurately under pressure and to tight deadlines.
• A proactive approach to problem solving and delivering outstanding guest experiences.
• Knowledge of Opera, Delphi or group reservations systems is desirable.

Responsibilities

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

Skills

Reservations experience

Communication skills

Organisational skills

MS Office

Work under pressure

Problem solving

Opera/Delphi/group systems

Tools

Excel

Job description

JOBTITLE – Group Reservations Agent
DEPARTMENT –Reservations
CONTRACTTYPE - Permanent
RATE OFPAY - £13.76 per hour, plus excellent benefits!
HOURS – Full Time
LOCATION – Newport, NP18 1HQ
ID – REQ

OVERVIEW

Join the'Greatest Story in Hospitality' by becoming one of our Group ReservationsAgent'Hospitality Heroes' based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.

OUR IDEALHERO WILL HAVE

• Previous experience in reservations, hospitality, sales, or customer service
• Excellent communication and relationship-building skills
• Strong organisation skills with exceptional attention to detail
• Experience using Microsoft Office, including Word and Excel
• The ability to work accurately under pressure and to tight deadlines
• A proactive approach to problem solving and delivering outstanding guest experiences
• Knowledge of Opera, Delphi or group reservations systems is desirable

IMPLEMENTING OUR "YES, WE CAN" PHILOSOPHY, YOU WILL

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

BERECOGNIZED AND REWARDED

• As one of our'Hospitality Heroes' you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS

As a Celtic Collection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.