Night Front Office Agent

The Celtic Collection; Caerleon; On-site; GBP 15,000 - 21,000; Part time

Job summary

The Celtic Collection is seeking a Night Front Office Agent in Newport to be the friendly face of overnight guest service. You will welcome late arrivals, assist with check-ins/early departures, and handle guest inquiries with a focus on five-star service.

You will perform nightly audits, prepare reports, and collaborate with Security and Housekeeping to maintain a safe, welcoming environment throughout the night.

Qualifications

• A warm, friendly and professional approach with a genuine passion for hospitality.
• Confident to work independently and make decisions in an overnight environment.
• Excellent communication and customer service skills.
• Strong attention to detail when completing administrative and auditing tasks.
• Ability to remain calm under pressure and confidently resolve guest queries.
• Exceptional organisational and multitasking skills.
• Commitment to providing a safe, welcoming and memorable experience for every guest.
• Previous experience in a hotel, customer service or front office role would be advantageous, although full training will be provided.

Responsibilities

• Act as the main point of contact for guests throughout the night, delivering exceptional service and support.
• Welcome late arrivals and assist with overnight check-ins and early departures.
• Handle guest enquiries, requests and concerns promptly, professionally and efficiently.
• Complete nightly auditing procedures, ensuring all guest accounts, charges and financial transactions are processed accurately.
• Prepare operational reports and complete overnight administrative tasks to support the wider resort operation.
• Work closely with Security, Housekeeping and other departments to ensure a smooth and effective overnight operation.
• Monitor public areas and maintain a safe, secure and welcoming environment for guests and colleagues.
• Anticipate guest needs and take every opportunity to exceed expectations.
• Ensure all overnight procedures and compliance requirements are completed to company standards.
• Deliver a smooth handover to the daytime Front Office team, ensuring the resort is ready for a successful day ahead.

Skills

Hospitality passion

Independent work

Customer service

Attention to detail

Calm under pressure

Organisational skills

Guest safety

Front office experience

Job description

Job Title – Night Front Office Agent
Department – Front Office
Contract Type – Permanent
Rate of Pay – £12.98 per hour plus amazing benefits
Hours –30 hours per week
Location – Newport, NP18 1HQ
ID – Req

Overview
Join the "Greatest Story in Hospitality" and become one of our Hospitality Heroes as a Night Front Office Agent at the iconic Celtic Manor Resort.

While the resort sleeps, our Night Front Office team keeps everything running seamlessly. As the face of our hotel throughout the night, you will play a key role in creating exceptional guest experiences, ensuring guests receive a warm welcome, professional support and outstanding service at any hour.

This is a varied and rewarding role that combines guest service, problem solving and overnight administration, making it perfect for someone who enjoys taking ownership, working independently and delivering five-star experiences.

Our Ideal Hero Will Have

• A warm, friendly and professional approach with a genuine passion for hospitality
• The confidence to work independently and make decisions in a dynamic overnight environment
• Excellent communication and customer service skills
• Strong attention to detail when completing administrative and auditing tasks
• The ability to remain calm under pressure and confidently resolve guest queries
• Exceptional organisational and multitasking skills
• A commitment to providing a safe, welcoming and memorable experience for every guest
• Previous experience in a hotel, customer service or front office role would be advantageous, although full training will be provided

Implementing Our "Yes, We Can" Philosophy, You Will

• Act as the main point of contact for guests throughout the night, delivering exceptional service and support
• Welcome late arrivals and assist with overnight check-ins and early departures
• Handle guest enquiries, requests and concerns promptly, professionally and efficiently
• Complete nightly auditing procedures, ensuring all guest accounts, charges and financial transactions are processed accurately
• Prepare operational reports and complete overnight administrative tasks to support the wider resort operation
• Work closely with Security, Housekeeping and other departments to ensure a smooth and effective overnight operation
• Monitor public areas and maintain a safe, secure and welcoming environment for guests and colleagues
• Anticipate guest needs and take every opportunity to exceed expectations
• Ensure all overnight procedures and compliance requirements are completed to company standards
• Deliver a smooth handover to the daytime Front Office team, ensuring the resort is ready for a successful day ahead

Why Join The Celtic Collection?

As one of our Hospitality Heroes, you will enjoy a wide range of benefits, including:

• Access to career development and training opportunities from day one
• Discounts on hotel stays and food and beverage across the Collection
• Discounted leisure club membership
• Free GP virtual appointment service
• 24/7 wellbeing support helpline
• NEST pension scheme
• Social Club membership
• Staff appreciation and recognition events
• Monthly and annual colleague awards
• Opportunities to progress within one of the UK's leading independent hospitality groups

Grow With Us

At The Celtic Collection, our colleagues are at the heart of everything we do. We want our people to feel supported, valued and empowered to succeed.
As a Celtic Collection employee, you will be able to say:
I am equipped, trained and supported to do the best job I can.
I am proud to be part of The Celtic Collection and would recommend it to others.
I work in an inclusive, friendly, positive and constructive environment.
I am encouraged to learn, grow and develop while exploring new opportunities.
I am thanked and recognised for the contribution I make.
My views and ideas are valued.
I understand our ambition and have the opportunity to contribute to it every day.

Recruitment Information

In the event we receive a high volume of applications, we reserve the right to close this vacancy early.

All applicants must have the right to live and work in the UK. Documentary evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.