Front Office Agent

The Celtic Collection; Caerleon; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Dining discounts

Hotel stays discounts

Leisure membership

Virtual GP

Wellbeing support

NEST pension

Staff awards

Social events

Job summary

The Celtic Manor Resort in Newport is seeking a Front Office Agent to warmly welcome guests and manage check-ins and check-outs. You will handle individual and group arrivals using our hotel systems and share expert knowledge of The Celtic Collection to recommend services and experiences.

Join a team that delivers five-star guest service, supports your development from day one, and rewards dedication with employee recognition and wellbeing benefits.

Qualifications

• A calm, confident, and professional presence during busy times.
• A passion for delivering world-class guest service.
• The ability to juggle tasks with ease while keeping a positive attitude.

Responsibilities

• Greet guests with a warm welcome and ensure smooth check-ins and check-outs
• Manage individual and group arrivals using our hotel systems
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
• Leave a lasting impression by delivering a seamless, five-star experience from start to finish

Skills

Guest service excellence

Professional communication

Multitasking

Proactive guest-first mindset

Job description

JOB TITLE – Front OfficeAgent
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY – £12.72 per hour plus amazing benefits
HOURS – Full Time
LOCATION – Newport, NP18 1HQ
ID – REQ5213

Be Part of the Greatest Story in Hospitality

Step into a world of five-star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.

What Makes You Our Ideal Hospitality Hero?

• A calm, confident, and professionalpresence – even during busy times
• A genuine passion for deliveringworld-class guest service
• The ability to juggle tasks with easewhile keeping a positive attitude
• A proactive, guest-first mindset in a fast-paced environment

What You’ll Be Doing

• Greet guests with a warm welcome andensure smooth check-ins and check-outs
• Manage individual and group arrivalsusing our hotel systems
• Share your expert knowledge of TheCeltic Collection to assist with guest queries and recommendations
• Leave a lasting impression bydelivering a seamless, five-star experience from start to finish

Why You’ll Love Working With Us

• Career development and training fromday one
• Discounts on dining, hotel stays, andleisure membership
• Free virtual GP appointments and 24/7wellbeing support
• NEST pension scheme
• Monthly and annual staff awards
• Social events and appreciationcelebrations

GROW WITH US

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNIZED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.