Night Front Office Agent

Celtic Manor Resort; Newport; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Career development

Stay/food discounts

Leisure club discounts

GP virtual appointments

Wellbeing support helpline

Pension (NEST)

Social Club

Awards & recognition

Career progression opportunities

Job summary

Night Front Office Agent at Celtic Manor Resort in Newport is responsible for overnight guest service, check-ins, and audits to ensure a five-star experience throughout the night. You will be the face of the hotel during night hours, delivering exceptional service and resolving guest queries with professionalism.

The ideal candidate works independently, communicates clearly, and stays calm under pressure. The role offers a permanent contract, 30 hours per week, and a pay rate of £12.98 per hour

Qualifications

• Warm, friendly and professional approach to guest service.
• Ability to work independently in an overnight setting.
• Excellent communication and customer service skills.
• Strong attention to detail in administrative tasks.
• Remain calm under pressure and resolve guest queries.
• Great organisational and multitasking abilities.
• Commitment to safe, welcoming guest experiences.
• Hotel/front office experience is advantageous, training provided.

Responsibilities

• Act as the main point of contact for guests during the night with exceptional service.
• Welcome late arrivals and assist with overnight check-ins and early departures.
• Handle guest enquiries promptly and professionally.
• Complete nightly auditing procedures and process financial transactions accurately.
• Prepare operational reports to support the wider resort operations.
• Coordinate with Security, Housekeeping and other departments for smooth overnight operations.
• Monitor public areas and maintain a safe, welcoming environment.
• Anticipate guest needs and exceed expectations.
• Ensure overnight procedures comply with company standards and handover to day team.

Skills

Hospitality mindset

Independent worker

Communication skills

Attention to detail

Calm under pressure

Organisational skills

Guest safety & welcome

Front desk experience (adv.)

Job description

Job Title – Night Front Office Agent
Department – Front Office
Contract Type – Permanent
Rate of Pay – £12.98 per hour plus amazing benefits
Hours –30 hours per week
Location – Newport, NP18 1HQ
ID – Req

Overview

Join the "Greatest Story in Hospitality" and become one of our Hospitality Heroes as a Night Front Office Agent at the iconic Celtic Manor Resort.

While the resort sleeps, our Night Front Office team keeps everything running seamlessly. As the face of our hotel throughout the night, you will play a key role in creating exceptional guest experiences, ensuring guests receive a warm welcome, professional support and outstanding service at any hour.

This is a varied and rewarding role that combines guest service, problem solving and overnight administration, making it perfect for someone who enjoys taking ownership, working independently and delivering five-star experiences.

Our Ideal Hero Will Have

• A warm, friendly and professional approach with a genuine passion for hospitality
• The confidence to work independently and make decisions in a dynamic overnight environment
• Excellent communication and customer service skills
• Strong attention to detail when completing administrative and auditing tasks
• The ability to remain calm under pressure and confidently resolve guest queries
• Exceptional organisational and multitasking skills
• A commitment to providing a safe, welcoming and memorable experience for every guest
• Previous experience in a hotel, customer service or front office role would be advantageous, although full training will be provided

Implementing Our "Yes, We Can" Philosophy, You Will

• Act as the main point of contact for guests throughout the night, delivering exceptional service and support
• Welcome late arrivals and assist with overnight check-ins and early departures
• Handle guest enquiries, requests and concerns promptly, professionally and efficiently
• Complete nightly auditing procedures, ensuring all guest accounts, charges and financial transactions are processed accurately
• Prepare operational reports and complete overnight administrative tasks to support the wider resort operation
• Work closely with Security, Housekeeping and other departments to ensure a smooth and effective overnight operation
• Monitor public areas and maintain a safe, secure and welcoming environment for guests and colleagues
• Anticipate guest needs and take every opportunity to exceed expectations
• Ensure all overnight procedures and compliance requirements are completed to company standards
• Deliver a smooth handover to the daytime Front Office team, ensuring the resort is ready for a successful day ahead

Why Join The Celtic Collection?

• As one of our Hospitality Heroes, you will enjoy a wide range of benefits, including:
• Access to career development and training opportunities from day one
• Discounts on hotel stays and food and beverage across the Collection
• Discounted leisure club membership
• Free GP virtual appointment service
• 24/7 wellbeing support helpline
• NEST pension scheme
• Social Club membership
• Staff appreciation and recognition events
• Monthly and annual colleague awards
• Opportunities to progress within one of the UK's leading independent hospitality groups

Grow With Us

• At The Celtic Collection, our colleagues are at the heart of everything we do. We want our people to feel supported, valued and empowered to succeed.
• As a Celtic Collection employee, you will be able to say:
• I am equipped, trained and supported to do the best job I can.
• I am proud to be part of The Celtic Collection and would recommend it to others.
• I work in an inclusive, friendly, positive and constructive environment.
• I am encouraged to learn, grow and develop while exploring new opportunities.
• I am thanked and recognised for the contribution I make.
• My views and ideas are valued.
• I understand our ambition and have the opportunity to contribute to it every day.

Recruitment Information

In the event we receive a high volume of applications, we reserve the right to close this vacancy early.

All applicants must have the right to live and work in the UK. Documentary evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We welcome applications from suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.