Reservations - Group Specialist

Celtic Manor Resort; Newport; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage

Discounted hotel stays

Discounted leisure membership

GP virtual appointment service

Wellbeing helpline

Nest pension scheme

Staff appreciation events

Job summary

Celtic Manor Resort in Newport is seeking a Group Reservations Agent to manage group bookings from enquiry to arrival, coordinating with internal teams to ensure a five-star guest experience. The role requires hospitality experience, strong organisational skills, and proficiency with Word and Excel. Knowledge of Opera or Delphi is desirable.

The successful candidate will join a supportive reservations team at our Newport campus, with full-time hours and excellent benefits.

Qualifications

• Experience in reservations, hospitality, sales, or customer service.
• Excellent communication and relationship-building skills.
• Strong organisation and attention to detail.
• Experience with Microsoft Word and Excel.
• Ability to work accurately under pressure and to tight deadlines.
• Knowledge of Opera or Delphi is desirable.

Responsibilities

• Manage group bookings from enquiry to arrival with exceptional guest service.
• Coordinate group requirements with internal departments for seamless arrivals.
• Provide prompt and professional support to tour operators and group organisers.
• Promote the Celtic Manor Collection facilities to maximise sales.
• Maintain accurate bookings, contracts and guest information across systems.
• Coordinate VIP requirements and special requests with operations.
• Support targets through administration, sales and upselling.
• Maintain high standards of communication, organisation and customer service.

Skills

Reservations experience

Communication skills

Organisational skills

Office software

Under pressure

Problem solving

Guest service

Tools

Opera

Delphi

Group reservations systems

Job description

Group Reservations Agent

Department – Reservations. Contract type – Permanent. Rate of pay – £13.76 per hour, plus excellent benefits! Hours – Full Time. Location – Newport, NP18 1HQ. ID – REQ.

OVERVIEW

Join the‘Greatest Story in Hospitality’ by becoming one of our Group ReservationsAgent’Hospitality Heroes’ based at our Celtic Manor Resort - just oneof the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEALHERO WILL HAVE

• Previous experience in reservations, hospitality, sales, or customer service
• Excellent communication and relationship-buildingskills
• Strong organisation skills with exceptional attention to detail
• Experience using Microsoft Office, including Word and Excel
• The ability to work accurately under pressure and to tight deadlines
• A proactive approach to problem solving and delivering outstanding guest experiences
• Knowledge of Opera, Delphi or group reservations systems is desirable

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

BERECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS

As a CelticCollection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.