Rooms Allocation Coordinator

The Celtic Collection; Caerleon; On-site; GBP 34,170,000 - 44,083,000; Full time

Benefits offered by this job

Career development training

Meal and hotel discounts

Leisure membership

GP virtual appointment

Wellbeing helpline

Pension scheme

Social Club

Staff events

Awards program

Job summary

The Celtic Collection is seeking a Rooms Allocation Coordinator for The Celtic Manor Resort, Newport. You will coordinate guest room allocations, manage guest preferences and VIP arrivals, and work with Housekeeping and Reservations to ensure flawless arrivals.

Ideal candidates have guest-facing experience, excellent written and spoken communication, and strong attention to detail. Proficiency with MS Office and hotel systems is preferred.

Qualifications

• Previous guest-facing or customer service experience.
• Excellent written and verbal communication skills.
• Strong organisational skills with great attention to detail.
• Proficiency using Microsoft Office and hotel software systems.
• Ability to prioritise tasks in a busy hotel environment.
• Hospitality experience in a 4/5-star setting is desirable.

Responsibilities

• Review daily arrivals and allocate guestrooms based on guest needs and VIP status.
• Coordinate pre-arrival arrangements including celebrations and upgrades.
• Liaise with Housekeeping, Reservations and Duty Managers for readiness.
• Validate reservation details, payments and billing instructions at arrival.
• Maintain accurate guest profiles and reservation data to support service.
• Identify opportunities to enhance the guest journey from pre-arrival to departure.

Skills

Guest-facing experience

Communication skills

Attention to detail

MS Office proficiency

Task prioritisation

Hotel systems knowledge

Hospitality background (4/5★)

Job description

JOB TITLE - RoomsAllocation Coordinator
DEPARTMENT – Front Office
CONTRACT TYPE – Permanent
RATE OF PAY –£12.72 per hour & fantastic benefits!
HOURS – Full Time, 37.5 hours
LOCATION – The Celtic Manor Resort, Newport
OVERVIEW –Join the ‘Greatest Story in Hospitality’ by becoming one ofour Front Office ‘Hospitality Heroes’ based at The Celtic Manor Resort, justone of the fantastic opportunities we offer from ‘Manor to Marina’.
As a Rooms Allocation Coordinator, you will play a pivotalrole in creating exceptional guest experiences before our guests even arrive.Combining reception expertise with meticulous planning and organisation, you'llcoordinate room allocations, manage guest preferences, prepare VIP arrivals,validate reservations and payment arrangements, and work closely withdepartments across the resort to ensure every stay begins seamlessly.
If you are passionate about guest service, thrive in a fasting environment and enjoy getting the details right, this could be theperfect opportunity for you.

OUR IDEAL HERO WILL HAVE –

• Previousexperience in a guest-facing or customer service role
• Excellentcommunication skills, both written and verbal
• Strongorganisational skills with exceptional attention to detail
• Confidenceusing Microsoft Office and computerised systems
• Theability to prioritise tasks and work effectively in a busy environment
• Hospitalityexperience within a 4-star or 5-star hotel environment (desirable)
• Knowledgeof Opera, Delphi, Concept or Micros systems (desirable)

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL –

• Reviewdaily arrivals and allocate guestrooms based on guest preferences, specialrequests, VIP status and operational requirements
• Coordinateseamless pre-arrival preparations including celebration packages,amenities, upgrades and personalised guest experiences
• Liaisewith Housekeeping, Reservations, Guest Services and Duty Managers toensure room readiness and guest satisfaction
• Validatereservation details, payment arrangements and billing instructions beforeguest arrival
• Maintainaccurate guest profiles, guest history records and reservation informationto support exceptional personalised service
• Proactivelyidentify opportunities to enhance the guest journey from pre-arrivalthrough to departure

BE RECOGNISED AND REWARDED –

• Accessto career development training from day one
• Discountson food & beverage and hotel stays
• Discountedleisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NESTpension scheme
• SocialClub
• Staffappreciation events
• Monthlyand end-of-year awards

GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I amequipped, trained, and supported to do THE BEST JOB I CAN
I amPROUD to be part of The Celtic Collection and would RECOMMEND ITTO OTHERS
Iwork in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I amencouraged to LEARN, GROW and DEVELOP and to try new things in myrole
I amTHANKED and RECOGNISED for the work I do, and my VIEWS and IDEASARE VALUED
I amCRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO ITEVERY DAY

RECRUITMENT INFO –
We reserve the right to close this vacancy early if we receive a high volume of suitable applications.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equalopportunities employer. We welcome applications from all individuals regardlessof age, disability, gender identity, marital status, race, religion or belief,sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.