Front Office Agent

Celtic Manor Resort; Newport; On-site; GBP 15,000 - 21,000; Full time

Job summary

The Celtic Manor Resort in Newport is seeking a Front Office Agent to be the face of the resort, welcoming guests with warmth and professionalism and delivering five-star service from arrival to departure.

You will manage guest check-ins and check-outs, handle arrivals using our hotel systems, and share knowledge about The Celtic Collection to help with recommendations for a memorable stay.

Qualifications

• Customer service-orientated individuals.
• Ability to manage multiple tasks while maintaining professionalism.

Responsibilities

• Greet guests with a warm welcome and ensure smooth check-ins and check-outs.
• Manage individual and group arrivals using our hotel systems.
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations.
• Deliver a seamless, five-star experience from start to finish.

Skills

Guest service

Calm under pressure

Professionalism

Positive attitude

Job description

JOB TITLE – Front OfficeAgent DEPARTMENT – Front Office CONTRACT TYPE – Permanent RATE OF PAY – £12.72 per hour plus amazing benefits HOURS – Full Time LOCATION – Newport, NP18 1HQ ID – REQ5213

Be Part of the Greatest Story in Hospitality

Step into a world of five-star service and unforgettable guestexperiences at The Celtic Manor Resort – where every day is anopportunity to shine. As a Front Office Agent, you’ll be the face ofour iconic resort, welcoming guests with warmth, professionalism, and a smilethat sets the tone for their stay.

What Makes You Our Ideal Hospitality Hero?

You’llthrive in this role if you bring:

• A calm, confident, and professionalpresence – even during busy times
• A genuine passion for deliveringworld-class guest service
• The ability to juggle tasks with easewhile keeping a positive attitude
• A proactive, guest-first mindset in afar-paced environment

What You’ll Be Doing

With our “Yes,We Can” spirit, you’ll:

• Greet guests with a warm welcome andensure smooth check-ins and check-outs
• Manage individual and group arrivalsusing our hotel systems
• Share your expert knowledge of TheCeltic Collection to assist with guest queries and recommendations
• Leave a lasting impression bydelivering a seamless, five-star experience from start to finish

Why You’ll Love Working With Us

As oneofour valued Hospitality Heroes, you’ll enjoy:

• Career development and training fromday one
• Discounts on dining, hotel stays, andleisure membership
• Free virtual GP appointments and 24/7wellbeing support
• NEST pension scheme
• Monthly and annual staff awards
• Social events and appreciationcelebrations

GROW WITH US

As a Celtic Collection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO

We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.