Reservations - Group Specialist

Celtic Manor Resort; Newport; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Career development training

F&B and hotel discounts

Leisure membership discount

GP virtual appointment

Wellbeing helpline 24/7

NEST pension scheme

Social Club

Staff awards

Job summary

The Celtic Manor Resort is seeking a Group Reservations Agent to join the Reservations team in Newport. You will manage group bookings from enquiry to arrival, ensuring accuracy and delivering exceptional guest service throughout the process.

Ideal candidates have previous reservations or hospitality experience, strong communication skills, and proficiency with MS Word and Excel. The role offers full-time hours and a supportive benefits package at the Newport location.

Qualifications

• Experience in reservations, hospitality, sales, or customer service.
• Excellent communication and relationship-building skills.
• Strong organisation with attention to detail.
• Experience using Microsoft Word and Excel.

Responsibilities

• Manage group bookings from enquiry to arrival, ensuring accuracy and guest service.
• Liaise with internal departments to coordinate group requirements and arrivals.
• Deliver five-star service to tour operators and group organisers, providing prompt support.
• Promote Celtic Manor Collection facilities to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

Skills

Reservations experience

Hospitality background

Sales experience

Customer service

Communication skills

Organisation skills

Microsoft Office

Opera/Delphi knowledge

Tools

Word

Excel

Opera/Delphi systems

Job description

Group Reservations Agent

Department – Reservations. Contract type – Permanent. Rate of pay – £13.76 per hour, plus excellent benefits! Hours – Full Time. Location – Newport, NP18 1HQ. ID – REQ.

OVERVIEW

Join the‘Greatest Story in Hospitality’ by becoming one of our Group ReservationsAgent’Hospitality Heroes’ based at our Celtic Manor Resort - just oneof the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEALHERO WILL HAVE

• Previous experience in reservations, hospitality, sales, or customer service
• Excellent communication and relationship-buildingskills
• Strong organisation skills with exceptional attention to detail
• Experience using Microsoft Office, including Word and Excel
• The ability to work accurately under pressure and to tight deadlines
• A proactive approach to problem solving and delivering outstanding guest experiences
• Knowledge of Opera, Delphi or group reservations systems is desirable

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

BERECOGNISED AND REWARDED

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS

As a CelticCollection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.