Guest Services Associate

Celtic Manor Resort; Cardiff; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Career development from day one

Discounts on food and hotel stays

Discounted leisure membership

GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff social events

Job summary

The Celtic Manor Resort in Cardiff is seeking a Guest Services Associate to welcome guests and deliver high‑quality hospitality. You will handle phone and email inquiries, provide personalised service, and ensure every interaction feels special.

A strong eye for detail and excellent communication are essential for success in a fast-paced Front of House environment. You will be part of the team that supports guests across all Celtic Collection services, contributing to a memorable stay and

Qualifications

• Excellent communication skills and a passion for hospitality.
• Experience handling guest inquiries with accurate, helpful information across outlets.
• Professional and warm service towards guests and colleagues.
• Ability to manage multiple tasks efficiently with attention to detail.

Responsibilities

• Be the first point of contact for guests via phone and email, delivering warm, helpful service.
• Provide a personalised guest experience, ensuring interactions feel special.
• Maintain in-depth knowledge of The Celtic Collection and its services to assist guests effectively.
• Work efficiently back-of-house, handling guest inquiries with professionalism.

Skills

Excellent communication

Hospitality

Guest inquiries

Service with warmth

Multi-tasking

Written communication

Job description

JOB TITLE – Guest ServicesAssociate

DEPARTMENT – Front of House

CONTRACTTYPE - Full Time

RATE OFPAY - £12.72

HOURS –37.5

LOCATION – Westgate street, Cardiff CF10 1DA

OVERVIEW - Join the‘Greatest Story in Hospitality’ by becoming one of our Guest ServicesAssociate ‘Hospitality Heroes’ based in our Parkgate Hotel - just one of thefantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEALHERO WILL HAVE -

• Excellent communication skills, a passion for hospitality, and a keen eye for detail
• The go-to expertise for guest inquiries, providing accurate and helpful information across all outlets
• Exceptional service skills towards guests and colleagues with professionalism and warmth
• Experience in handling multiple tasks efficiently while ensuring attention to detail in every interaction
• Excellent verbal and written communication skills, creating a seamless guest experience

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -

• Be the first point of contact for guests via phone and email, delivering a warm and helpful service
• Provide a personalised experience, ensuring every guest interaction feels special
• Maintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectively
• Work efficiently back of house, handling guest inquiries and requests with professionalism and attention to detail

BERECOGNISED AND REWARDED -

• As one of our‘Hospitality Heroes’ you will receive a host of Company benefits such as -
• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

GROW WITHUS -

• As a CelticCollection employee, you will be able to say –
• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENTINFO -

In the event we receive a high number of applications, wereserve the right to close this campaign early. All applicants must have theright to live and work in the UK. Documented evidence of eligibility will berequired as part of the recruitment process, in line with current UK Visasand Immigration regulations. The Celtic Collection is an equal opportunitiesemployer and welcomes applications from all individuals, regardless of age orbackground.