Reservations Agent: Elevate Guest Experience & Room Rates

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

International development

Recommend a friend scheme

Employee Advisory Service

Job summary

ibis London Blackfriars is seeking a Reservations Agent to join our frontline team in central London. You will handle calls, emails and walk-ins, process bookings, and contribute to delivering exceptional guest service.

You will work Monday to Friday 8:00 am to 4:18 pm with occasional shifts, using Opera Cloud PMS to optimise occupancy. Promote ALL Loyalty benefits and ensure bookings are accurate, delivering warmth to every guest.

Qualifications

• Experience in a similar role ideally within a Hotel environment.
• A positive attitude and ability to work well within a team.
• A commitment to delivering high levels of guest service.
• A smart and professional appearance.
• Positive attitude and a passion for hospitality.
• Fluent in English - spoken & written.
• Opera Cloud PMS expertise.
• Guest focused personality is essential!

Responsibilities

• Answer all calls promptly and in a courteous and efficient manner.
• Obtain all relevant information and process bookings accurately.
• Assist in optimisation of hotel occupancy and average room rates.
• Explain and promote ALL Loyalty Programme to customers.
• Handle and resolve customer complaints efficiently.

Skills

Hotel reservations

Guest service

PMS Opera Cloud

Team player

English fluency

Job description

ibis London Blackfriars is seeking a Reservations Agent to join our frontline team in central London. You will handle calls, emails and walk-ins, process bookings, and contribute to delivering exceptional guest service.

You will work Monday to Friday 8:00 am to 4:18 pm with occasional shifts, using Opera Cloud PMS to optimise occupancy. Promote ALL Loyalty benefits and ensure bookings are accurate, delivering warmth to every guest.