Front Office Team Leader - Elevate Guest Experience

IBIS; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Free night stays in UK hotels

Up to 30% discount in Accor Restaurant

Talent gym access

Uniform provided

Discounted hotel rates worldwide

Apprenticeship opportunities

Accor Academy

Job summary

IBIS London City Shoreditch, part of AccorInvest UK, is seeking a Front Office Team Leader to manage check-in/out, reservations and guest services, while driving guest satisfaction with warmth and efficiency.

You will support the Front Office Manager, develop procedures, mentor staff and promote the ALL Accor loyalty program. This role requires frontline hotel experience and flexible availability including evenings and weekends.

Qualifications

• Service-focused personality essential.
• Experience in front office required.
• Strong leadership, communication and interpersonal skills.
• Excellent problem-solving and attention to detail.
• Ability to work under pressure.
• Flexible working hours including evenings, nights, weekends, and bank holidays.
• Proficiency with Opera Cloud is preferred.

Responsibilities

• Oversee all front office activities including check-in/check-out, reservations, and guest services.
• Contribute to guest satisfaction by delivering high-quality service with a warm and friendly approach.
• Address guest complaints that have not been resolved by team members, providing swift solutions.
• Assist the Front Office Manager in developing and implementing new procedures as needed.
• Ensure effective and efficient communication processes daily, maintaining service standards.
• Support ongoing On-the-Job Training Programs within the department to align with Brand and Service Standards.
• Guide new staff through their initial induction into the team, department, following established guidelines.
• Collaborate with the Front Office Manager to cultivate a cohesive team that works with trust and accountability to achieve departmental and hotel goals.
• Promote the ALL Accor loyalty program to guests.

Skills

Service oriented

Front office experience

Leadership

Communication skills

Problem solving

Under pressure

Flexible hours

Tools

Opera Cloud

Job description

IBIS London City Shoreditch, part of AccorInvest UK, is seeking a Front Office Team Leader to manage check-in/out, reservations and guest services, while driving guest satisfaction with warmth and efficiency.

You will support the Front Office Manager, develop procedures, mentor staff and promote the ALL Accor loyalty program. This role requires frontline hotel experience and flexible availability including evenings and weekends.