Front Office Team Leader: Elevate Guest Service

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

ibis London Blackfriars is seeking a Front Office Supervisor to oversee daily operations, guide the Front Office Team, and ensure guests receive efficient, friendly service.

You will handle reservations, manage cash handling, train staff, and maintain high standards of cleanliness and communication while upholding Accor policies.

This role emphasizes leadership, empathy in guest interactions, and a proactive approach to managing events and special requests.

Qualifications

• Experience in front desk operations, reservations and cash handling.
• Ability to lead and trainFront Office staff.
• Strong customer service and problem-solving skills.

Responsibilities

• Direct daily front office operations and supervise the Front Office Team.
• Provide leadership and training for Front Office staff.
• Handle guest complaints with empathy and resolve issues promptly.
• Ensure accurate credit transactions and confidentiality of guest information.
• Maintain clean and orderly public areas during shifts.
• Communicate policy updates and rate information to staff.

Skills

Front office leadership

Customer service

Training

Communication

Job description

ibis London Blackfriars is seeking a Front Office Supervisor to oversee daily operations, guide the Front Office Team, and ensure guests receive efficient, friendly service.

You will handle reservations, manage cash handling, train staff, and maintain high standards of cleanliness and communication while upholding Accor policies.

This role emphasizes leadership, empathy in guest interactions, and a proactive approach to managing events and special requests.