Reservation Agent

Acco; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Pension Scheme

Discount Card

Complimentary stays

Training & Development

Additional holidays with service

International Development Opportunit*

Recommend a friend scheme

Employee Advisory Service

Job summary

ibis London Blackfriars is seeking a Reservations Agent to join our team in central London. You will handle bookings and guest inquiries by phone, email or in person, delivering friendly, efficient service in a fast-paced hotel environment.

Working Mon-Fri, 8am to 4:18pm with occasional 7am-3:18pm shifts; hourly rate £14.80. We value guest focus, teamwork and a polished appearance, with training and development opportunities.

Qualifications

• Experience in a similar role ideally within a Hotel environment.
• A positive attitude and ability to work well within a team.
• A commitment to delivering high levels of guest service.
• A smart and professional appearance.
• Positive attitude and a passion for hospitality.
• Fluent in English - spoken & written.
• Guest focused personality is essential!

Responsibilities

• Monday to Friday, 8am to 4:18pm.
• Occasional team member shifts from 7am to 3:18pm.
• Hourly rate: £14.80, 169hr monthly.
• The candidate must consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face.
• Answer all calls promptly and in a courteous and efficient manner.
• Ensure that all relevant information is obtained.
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day.
• Offer and explain “ALL” Loyalty Programme to customers.
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action.
• Handles and resolve all customers complaints in an efficient manner.

Skills

Guest service

Teamwork

Hospitality

English fluency

Professional appearance

Job description

Are you an extraordinary talent? Then join us at ibis London Blackfriars!

We are looking for a Reservations Agent to join the team.

ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Paul's Cathedral.

Job Description

• Monday to Friday, 8am to 4:18pm;
• Occasional Team member shifts from 7am to 3:18pm
• Hourly rate: £14.80, 169hr monthly
• The candidate must consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face;
• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained;
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day;
• Offer and explain “ALL” Loyalty Programme to customers;
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action;
• Handles and resolve all customers complaints in an efficient manner.

Qualifications

Your experience and skills include:

• Experience in a similar role ideally within a Hotel environment;
• A positive attitude and ability to work well within a team;
• A commitment to delivering high levels of guest service;
• A smart and professional appearance;
• Positive attitude and a passion for hospitality;
• Fluent in English - spoken & written;
• Guest focused personality is essential!

Additional Information

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service;

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

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