Reservations Agent — Guest‑Focused at London Hotel

Acco; Greater London; On-site; GBP 19,000 - 22,000; Full time

Benefits offered by this job

Pension Scheme

Discount Card

Complimentary stays

Training & Development

Additional holidays with service

International Development Opportunit*

Recommend a friend scheme

Employee Advisory Service

Job summary

ibis London Blackfriars is seeking a Reservations Agent to join our team in central London. You will handle bookings and guest inquiries by phone, email or in person, delivering friendly, efficient service in a fast-paced hotel environment.

Working Mon-Fri, 8am to 4:18pm with occasional 7am-3:18pm shifts; hourly rate £14.80. We value guest focus, teamwork and a polished appearance, with training and development opportunities.

Qualifications

• Experience in a similar role ideally within a Hotel environment.
• A positive attitude and ability to work well within a team.
• A commitment to delivering high levels of guest service.
• A smart and professional appearance.
• Positive attitude and a passion for hospitality.
• Fluent in English - spoken & written.
• Guest focused personality is essential!

Responsibilities

• Monday to Friday, 8am to 4:18pm.
• Occasional team member shifts from 7am to 3:18pm.
• Hourly rate: £14.80, 169hr monthly.
• The candidate must consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face.
• Answer all calls promptly and in a courteous and efficient manner.
• Ensure that all relevant information is obtained.
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day.
• Offer and explain “ALL” Loyalty Programme to customers.
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action.
• Handles and resolve all customers complaints in an efficient manner.

Skills

Guest service

Teamwork

Hospitality

English fluency

Professional appearance

Job description

ibis London Blackfriars is seeking a Reservations Agent to join our team in central London. You will handle bookings and guest inquiries by phone, email or in person, delivering friendly, efficient service in a fast-paced hotel environment.

Working Mon-Fri, 8am to 4:18pm with occasional 7am-3:18pm shifts; hourly rate £14.80. We value guest focus, teamwork and a polished appearance, with training and development opportunities.