Reservation Agent

ibis, ibis Styles, ibis budget; Greater London; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Pension Scheme

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

International development

Recommend a friend scheme

Employee Advisory Service

Job summary

ibis London Blackfriars is seeking a Reservations Agent to join our frontline team in central London. You will handle calls, emails and walk-ins, process bookings, and contribute to delivering exceptional guest service.

You will work Monday to Friday 8:00 am to 4:18 pm with occasional shifts, using Opera Cloud PMS to optimise occupancy. Promote ALL Loyalty benefits and ensure bookings are accurate, delivering warmth to every guest.

Qualifications

• Experience in a similar role ideally within a Hotel environment.
• A positive attitude and ability to work well within a team.
• A commitment to delivering high levels of guest service.
• A smart and professional appearance.
• Positive attitude and a passion for hospitality.
• Fluent in English - spoken & written.
• Opera Cloud PMS expertise.
• Guest focused personality is essential!

Responsibilities

• Answer all calls promptly and in a courteous and efficient manner.
• Obtain all relevant information and process bookings accurately.
• Assist in optimisation of hotel occupancy and average room rates.
• Explain and promote ALL Loyalty Programme to customers.
• Handle and resolve customer complaints efficiently.

Skills

Hotel reservations

Guest service

PMS Opera Cloud

Team player

English fluency

Job description

Company Description

Are you an extraordinary talent? Then join us at ibis London Blackfriars!

We are looking for a Reservations Agent to join the team.

ibis London Blackfriars is a beautifully designed contemporary and exciting hotel in a vibrant area of London, whether you are staying for business or pleasure. Located just minutes away from the City and London's famous Southbank, you will be within walking distance of Waterloo Station and some of the capital's most famous landmarks, including the London Eye, Tate Modern and St Paul’s Cathedral.

Job Description

• Monday to Friday, 8am to 4:18pm;
• Occasional Team member shifts from 7am to 3:18pm
• Hourly rate: £14.80, 169hr monthly
• The candidate must consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face;
• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained;
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day;
• Offer and explain “ALL” Loyalty Programme to customers;
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action;
• Handles and resolve all customers complaints in an efficient manner.

Qualifications

Your experience and skills include:

• Experience in a similar role ideally within a Hotel environment;
• A positive attitude and ability to work well within a team;
• A commitment to delivering high levels of guest service;
• A smart and professional appearance;
• Positive attitude and a passion for hospitality;
• Fluent in English - spoken & written;
• Opera Cloud PMS expertise
• Guest focused personality is essential!

Additional Information

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service;

\"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.\"