Reservations Agent: Guest Liaison & Revenue Growth

Millennium Hotels; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Social events

Training and development

Complimentary meals

Job summary

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, delivering friendly, professional service and entering accurate booking details into Opera promptly.

You will apply a selling attitude to maximise room sales and hotel revenues, maintain knowledge of Opera, and work to deadlines with good organizational and multitasking skills.

Qualifications

• Experience using Opera PMS or similar reservations systems.
• Strong organisational skills and ability to multitask under pressure.
• Excellent attention to detail for accurate booking entry.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Enter all booking details into Opera accurately and promptly.
• Maintain up-to-date knowledge of department standards and procedures.
• Utilise product knowledge to maximise revenue opportunities.
• Demonstrate a sales attitude to improve room sales and hotel revenues.
• Ensure calls and reservations are handled professionally and efficiently.

Skills

Opera system

Customer service

Organizational skills

Multitasking

Tools

Opera PMS

Job description

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, delivering friendly, professional service and entering accurate booking details into Opera promptly.

You will apply a selling attitude to maximise room sales and hotel revenues, maintain knowledge of Opera, and work to deadlines with good organizational and multitasking skills.