Reservations Agent | Opera Expert for Smooth Bookings

The Westin London City; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Staff accommodation

Friends & family discounts

Referral reward

Wellbeing programme

Permanent, full-time position

Free meals on duty

Staff parties & social events

Cycle to Work scheme

IHG benefits

Specsavers benefits

Employee incentive scheme

Job summary

Holiday Inn London - Camden Lock in London is seeking a Reservations Agent to manage guest enquiries by phone or email and to handle individual and group bookings with precision. You will coordinate with other departments to ensure guest requirements are fulfilled and maintain a high standard of service in a busy hotel environment.

The role offers permanent, full-time employment with typical benefits and opportunities for career development within the IHG Hotels & Resorts group.

Qualifications

• Opera knowledge required.
• Excellent communication skills.
• Strong work ethic and reliability.
• Good organisational abilities and attention to detail.

Responsibilities

• Handle guest enquiries by telephone or email to ensure a positive experience.
• Organise and follow up all bookings, including individual and group reservations, following procedures.
• Communicate guest requirements clearly to other departments to ensure service delivery.

Skills

Opera knowledge

Excellent communicator

Strong work ethic

Good organisation skills

Job description

Holiday Inn London - Camden Lock in London is seeking a Reservations Agent to manage guest enquiries by phone or email and to handle individual and group bookings with precision. You will coordinate with other departments to ensure guest requirements are fulfilled and maintain a high standard of service in a busy hotel environment.

The role offers permanent, full-time employment with typical benefits and opportunities for career development within the IHG Hotels & Resorts group.