Front Office Team Leader - Guest Experience Champion

IBIS; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

ibis London Blackfriars is seeking a front office leader to oversee the desk, reservations and cashiering operations while guiding and training the Front Office team. You will develop an in-depth understanding of hotel departments, facilities, events and in-house groups to ensure smooth daily operations.

Join a role within the Accor network that values guest satisfaction, empathy and professional standards.

Qualifications

• Experience in front office operations with a focus on delivering high-level guest service.
• Ability to lead and train a Front Office team and supervise daily operations.
• Strong communication and problem-solving skills to handle guest feedback with empathy.

Responsibilities

• Oversee front desk, porters desk and reservations operations.
• Develop understanding of hotel departments, facilities, and events.
• Provide leadership and training to the Front Office team.

Skills

Front Office

Leadership

Customer Service

Training

Job description

ibis London Blackfriars is seeking a front office leader to oversee the desk, reservations and cashiering operations while guiding and training the Front Office team. You will develop an in-depth understanding of hotel departments, facilities, events and in-house groups to ensure smooth daily operations.

Join a role within the Accor network that values guest satisfaction, empathy and professional standards.