Reservations Agent: Drive Revenue with Stellar Guest Service

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Complementary meals

Discount on accommodation worldwide

Life Assurance

My Millennium discount perks

Pension Salary Sacrifice Scheme

Career development

Training and development

Job summary

The Copthorne Tara Hotel London Kensington is seeking a Reservations Agent to be the first point of contact for guests, handling bookings with Opera and a selling attitude to maximise room revenue. You will maintain high standards and work efficiently with a team in a busy 4-star hotel in Kensington, London.

Experience with Opera, strong organizational and communication skills, and a proactive approach to identify sales opportunities are essential for success in this role at Millennium Hotels

Qualifications

• Experience with the Opera Reservation system for individual and group bookings.
• Strong attention to detail when gathering reservation information.
• Excellent communication and a sales-oriented approach.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Enter correct booking information into Opera in a timely manner.
• Apply a selling attitude to maximise room sales and revenue.
• Follow department standards and procedures.
• Understand and use departmental telephone standards.

Skills

Opera system

Sales mindset

Multitasking

Organizational skills

Customer service

Tools

Opera PMS

Job description

The Copthorne Tara Hotel London Kensington is seeking a Reservations Agent to be the first point of contact for guests, handling bookings with Opera and a selling attitude to maximise room revenue. You will maintain high standards and work efficiently with a team in a busy 4-star hotel in Kensington, London.

Experience with Opera, strong organizational and communication skills, and a proactive approach to identify sales opportunities are essential for success in this role at Millennium Hotels